We take great pride in the quality of our products, however as they are handmade occasionally things can go wrong. If you have purchased one of our products that has a fault, please return to the point of purchase for an exchange, repair or refund.
Sometimes when purchasing online it can be difficult to decide. That's fine, you can send your new, unused items back to us for an exchange or a full refund within 14 days of the purchase.
Please contact us first to organise your return.
Shipping fees are not refundable.
If you are returning an item, please be sure to send the item by registered, traceable mail. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip.
Send your item to:
13/3 Abernant Way
A credit will only be made to a customer after the returned product is received by us in accordance with the above guidelines. Henk Berg reserves the right to modify its exchange and return policy. If you have any questions about our returns policy please contact us.